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Just to let you know... If you are an existing user before 18th September, you may notice the model documents have changed. This is to coincide with our website relaunch: we wanted to refresh the content too. Don't worry, these are not legally required changes so you can continue to use the previous version you have saved or downloaded. (We have kept the previous date as well to make it easy to reference.)

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Mediation policy

Mediation policy

Mediation policy
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Previously modified
This policy covers when to use mediation, its relationship with other policies and procedures, the appointment of a mediator, the mediation process, agreement, and settlement of dispute and legal proceedings.